From the Washington Post on the massacre at Virginia Tech:
Based on witness interviews, police believed it was an isolated domestic case and chose not to take any drastic security measures, university officials said. But about 9:45 a.m., a man entered a classroom building, chained some of the doors shut behind him, then started walking into classrooms and shooting faculty and students with the two handguns, causing some to leap out of second-story windows and others to lie on the floor and bar their doors to keep the shooter from entering. Virginia Tech Police Chief Wendell Flinchum said investigators were not certain that the same man committed both shootings. But several law enforcement sources said it was.
. . . .
Although the gunman in the dormitory was at large, no warning was issued to the tens of thousands of students and staff at Virginia Tech until 9:26 a.m., more than two hours later.
“We concluded it was domestic in nature,” Flinchum said. “We had reason to believe the shooter had left campus and may have left the state.” He declined to elaborate. But several law enforcement sources said investigators thought the shooter might have intended to kill a girl and her boyfriend Monday in what one of them described as a “lover’s dispute.” It was unclear whether the girl killed at the dorm was the intended target, they said.
Students who lived in the dorm said they received knocks on the door telling them to stay in their rooms but nothing else. Shortly before 9:30 a.m., the university sent out this e-mail: “A shooting incident occurred at West Amber Johnston [dorm] earlier this morning. Police are on the scene and are investigating.
“The university community is urged to be cautious and are asked to contact Virginia Tech Police if you observe anything suspicious or with information on the case.”
Steger said that, even though the gunman was at large, “we had no reason to suspect any other incident was going to occur.” He said 9,000 students live on campus and 14,000 live off-campus, and “it’s extremely difficult if not impossible to get the word out spontaneously.”
Students on campus and parents were angry. When Blake Harrison, 21, of Leesburg learned of the shootings, he said, he called an administrative help line and was told “to proceed with caution to classes.” He said: “I’m beyond upset. I’m enraged.”
I’m not ready to completely condemn the VT administration’s response, but the chief’s statement opens a can of worms. Somebody committed two murders in an on-campus dorm and was not in custody and it was two hours before any official communication was sent? I understand not wanting to panic people, but given that they had the shootings in August it seems that the response should have been more proactive. If they could send an email at 9:30, they could have sent one at 8.
I think lots of schools will be (and should be) initiating an immediate review of their incident response policies and procedures, with a special focus on improving intra-campus communications. Digital signage can be placed in every building where students congregate, in entrances, foyers, seating areas, hallways, et al. University staff should also be trained in how to disseminate information and every school should have an incident response team to ensure that all are working from the same playbook providing the same direction so there are no mixed or confusing messages.